Accelerate. Sustain. Enhance.

We’re already working with your IT teams to deliver SD-WAN and zero trust network access (ZTNA). As a strategic partner, we can go even further and enable data-driven decision-making throughout your organisation.

You’ll gain the business analytics and integrated visibility you need to segment consumer groups for personalised targeting, analyse product-line performance, and define new applications and services.

Leading with innovation

We’ll also transform your service operations, integrating with the services of your vendors and infrastructure technology providers across cloud, data, customer experience (CX) and support. This includes creating new architectures to support in-store innovation from edge to cloud, and establishing omnichannel fulfilment models, driven by automated, AI-powered analytics.

Connected services for a new era

Together, we can lay the foundations you need to provide coherent and connected services in a way that retains and reinforces your brand heritage, all while delivering:

• A secure-by-design approach to business-wide operations
• A highly adaptive base for business-wide innovation, developing microservices and related new technology capabilities, and building new tools, skills and processes
• Unified infrastructure and service-operation layers to support digital-first retail experiences
• Pragmatic execution strategies as part of your transformation roadmap, including an SD-WAN refresh, stores evolution, hybrid cloud, voice and contact centres, managed services and more
• Alignment between vendors and strategic suppliers, such as TCS, while taking advantage of our strategic partnerships to improve customer experience, fulfilment and processes

You can also make use of our open technology and ecosystem of expertise, including cross-industry partners such as BP and HSBC.

It’s time to bring the magic of M&S into a new era of connected, sustainable and personalised customer journeys, underpinned by omnichannel visibility, data-driven intelligence and hybrid-cloud innovation.