Benchmark, modernize, transform: The new roadmap for digital workplace leaders

The digital workplace is like a city that never sleeps. It’s buzzing with activity, powered by a seemingly endless number of tools and growing faster than anyone expects. Every organization I talk to is investing in new ways to connect their people: smarter collaboration solutions, tighter security and AI-powered assistants promising to make work easier.

But when I ask a simple question — “How mature is your digital workplace, really?” — I usually get a pause, not because teams don’t care or lack ambition, but because they’re sprinting ahead without a clear view of where they actually are.

Imagine planning a road trip with a brand-new car, the best GPS and a full tank but no idea where you’re starting from. That’s what digital transformation without clarity feels like.

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Why clarity matters more than ever

Clarity is the catalyst; technology is the amplifier. Before you plan the next stage of your journey, you need to know your current coordinates.

That’s the thinking behind NTT DATA’s Digital Workplace Maturity Assessment, a framework designed to help organizations measure, benchmark and accelerate their workplace transformation journeys.

It examines nine key areas that make up a thriving digital workplace — from strategy and collaboration to endpoint management, security, employee experience, and AI readiness. Together, these pieces create a clear picture of your organization’s digital health today, and a roadmap for building the secure, hybrid, AI-ready workplace of tomorrow.

From a fragmented digital workplace to seamless coherence

Do any of these sound familiar?

• Fragmented tools that don’t integrate
• Reactive rather than proactive support models
• Siloed teams managing disconnected workflows
• Lack of visibility into experience, cost and security outcomes

Our assessment cuts through the complexity with a quantified scorecard, clear insights into strengths and risks, and a prioritized, data-backed roadmap.

It evaluates the maturity of your technology, but it’s also about empowering people, designing better experiences and aligning workplace strategy with business outcomes.

An example of the NTT DATA digital workplace maturity scorecard

What you gain from our digital workplace assessment

In just a few weeks, our Digital Workplace Maturity Assessment provides:

• A maturity scorecard across the nine key digital workplace domains
• Benchmarking of your results against industry and regional peers
• A clear view of your strengths, risks and opportunities, tied to measurable outcomes
• A transformation roadmap outlining clear and sequential deliverables for the next 30, 60 and 90 days and beyond.

For example, when we assessed a multinational organization, we found that nearly 30% of collaboration inefficiencies stemmed from tool overlap and fragmented governance. Within six months of acting on the roadmap, the client improved tool adoption by 40% and reduced operational costs by 25%. The initiative also strengthened their zero trust security posture and AI readiness.

Start with a snapshot, then move from insight to action

If you’re curious about where your organization stands on the digital workplace journey, you don’t have to dive in blind. We have also created a self-service assessment — a quick, high-level way to see how your workplace stacks up. It only takes a few minutes, and your answers give you an instant snapshot of your maturity across key areas.

→ Try the self-service digital workplace maturity assessment

Think of it as your digital workplace checkup. It’s not the full diagnosis — more like the first reading that tells you whether you’re on track or if there’s more to uncover.

For leaders ready to go deeper, the full Digital Workplace Maturity Assessment offers a comprehensive, consultant-guided approach. Our experts work side by side with your teams to interpret the results and build a transformation roadmap that’s tailored to your organization — one that helps you modernize securely, embrace AI responsibly and create a workplace that people trust and love to work in.

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