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Platform-driven services with real-time visibility

From edge to core, your critical infrastructure demands reliable, standardized on-the-ground support. Fragmented field support processes cause delays and unpredictable downtime.

NTT DATA’s Global Field Services (GFS) connect you with certified engineers and parts across 165 countries, supported by a 24x7 centralized command center. Our AI-powered platform orchestrates dispatch, logistics and onsite execution, while centralized governance and multidimensional live updates provide end-to-end service transparency.

Whether you need a single break/fix request or a complex multisite rollout, our reliable, streamlined services minimize downtime, elevate experiences and keep your business moving.


Our approach

We use a standardized, AI-powered five-step framework for fast resolution and consistent service quality, every time.

Set up 

We start with seamless, data-led onboarding that maps your sites, assets and skills so our teams are ready before Day 1.

Orchestrate

We validate the scope, confirm site access and the best-fit field engineer, and reserve the right parts to avoid delays.

Dispatch 

Our engineer arrives (on time!) and follows standardized runbooks, supported by remote-assist tools and real-time milestone updates.

Monitor

You get live updates on progress, SLA adherence and any exceptions, so you always know what’s happening on the ground.

Assure and improve

We review each engagement, resolve gaps and update playbooks — continuously improving service quality for smoother dispatches in the future.

The CIO Agenda: Maximizing technology investments

Is your technology stack fueling growth or quietly draining value? Global IT leaders unpack how to turn underused software and aging hardware into strategic assets. This fast-paced session provides real-world insights for CIOs navigating complexity, cost and innovation pressure.
Play the webinar

Service features

We’ve built a mature, scalable and repeatable ecosystem—ready to activate initiatives across any technology, line of business, or geography:

Real-time visibility

Multidimensional AI live updates show tickets, insights, performance and trends in one view.

Zero-touch assignment

AI engines pick the best engineers, based on skills and location, from our global database.

AI sentiment analysis

Real-time sentiment signals from service interactions help you prioritize issues, prevent escalations and improve the user experience.

Omnichannel collaboration

Chat, voice and mobile channels connect teams for faster responses and seamless updates.

24x7 command center

Unified orchestration from our central command center ensures always-on coordination and end-to-end control.

Why NTT DATA

Full-stack excellence

The only partner delivering full-stack IT modernization for accelerated AI transformation.

Global reach

24×7 support in 14 languages across 165 countries, with expertise in 50+ technologies.

Proven client success

Trusted by 6,000+ organisations worldwide for IT operations.

Innovation at scale

Our AI-powered platform manages 10M+ configuration items and devices, delivering proactive and efficient operations.

Resource library

Infrastructure Solutions
No more break/fix: IT field services are getting smarter
Read the blog
NTT DATA launches AI-powered Software-defined Infrastructure Services for Cisco products
Read the press release
Beyond the break/fix model: The future of infrastructure services is here
Read more
Infrastructure Solutions
From chaos to control: How CIOs can optimize and manage IT asset lifecycles
Read the blog

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