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Insights
Recent Insights
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The Future of Networking in 2025 and Beyond
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
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Discover how we accelerate your business transformation
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About us
CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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- Careers
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Service offer |
Document Type |
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Cross Functional Contract Documents |
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Client Service Description (Common Service Description) |
Service Description |
Cloud Services Division Client Service Description |
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Cloud Services |
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Managed Public Cloud |
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Managed Public Cloud - Common Operations |
Service Description |
Public Cloud Management - Common Operations Service Description |
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Managed Azure - Core Services |
Service Description |
Public Cloud Management - Managed Azure - Core Services |
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Managed Azure - PaaS and Serverless |
Service Description |
Complementary Services for Microsoft Azure PaaS Serverless |
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Managed Azure - Containers |
Service Description |
Complementary Services for Microsoft Azure - Containers |
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Managed AWS - Core Services |
Service Description |
Public Cloud Management- Managed AWS - Core Services |
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Managed AWS - PaaS and Serverless |
Service Description |
Complementary Services for AWS PaaS Serverless |
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Managed AWS - Containers |
Service Description |
Complementary Services for AWS - Containers |
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Managed CI/CD Pipeline |
Service Description |
Complementary Services for AWS - CI_CD |
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Managed GCP- Core Services |
Service Description |
Cloud Management- Managed GCP - Core Services |
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Managed GCP - PaaS and Serverless |
Service Description |
Complementary Services for GCP PaaS Serverless |
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Managed GCP - Containers |
Service Description |
Complementary Services for GCP - Containers |
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Managed OCI - Core Services |
Service Description |
Managed OCI - Core Services Service Description |
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NTT Private Cloud |
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NTT Private Cloud |
Service Description |
Managed Private Cloud Service Description |
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NTT Anywhere Edge Compute |
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NTT Anywhere Edge Compute |
Service Description |
NTT Anywhere Edge Compute Service Description |
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Managed DC Infrastructure and Networking |
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Managed DC Infrastructure - Common Operations |
Service Description |
DC Network Management - Common Functions Service Description |
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Managed Physical Servers |
Service Description |
Infrastructure Management - Physical Servers Service Description |
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Managed Disaster Recovery |
Service Description |
Infrastructure Management - Disaster Recovery Service Description |
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Managed Network Infrastructure - Common Operations |
Service Description |
Infrastructure Management - Common Functions Service Description |
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Infrastructure Management - SAN Switch |
Service Description |
Infrastructure Management - SAN Switch Service Description |
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Networking Management - Ethernet Switches |
Service Description |
Networking Management - Ethernet Switches Service Description |
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Infrastructure Management - Storage Devices |
Service Description |
Infrastructure Management - Storage Devices Service Description |
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Managed Loadbalancer |
Service Description |
Networking Management - Load Balancers |
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Managed Basic Firewall |
Service Description |
Networking Management - Basic Firewall |
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Managed Advanced Firewall |
Service Description |
Networking Management - Advanced Firewall |
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Firewall Policy Management |
Service Description |
Networking Management - Firewall Policy Management |
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Managed Web Application Firewall (WAF) |
Service Description |
Networking Management Web Application Firewall WAF |
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End User Services |
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Managed Endpoint & Mobile Device |
Service Description |
End User Services Mobile Device Management MDM Service Description |
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End User Service Desk |
Service Description |
End User Services - GIOC End User Service Desk Service Description |
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Managed M365 |
Service Description |
End User Services - Managed Microsoft 365 Service Description |
| Endpoint Management |
Service Description |
End User Services - Endpoint Management |
| Endpoint Protection |
Service Description |
End User Services - Endpoint Protection |
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Business Application Services |
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Managed SAP |
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Managed SAP - Common Operations |
Service Description |
SAP Common Operations Service Description |
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Managed SAP -Core Solutions |
Service Description |
Managed SAP Core Solutions Service Description |
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Managed SAP - Business Intelligence or Business Objects |
Service Description |
Managed SAP Business Intelligence or Business Objects Service Description |
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Technical Concierge for RISE with SAP |
Service Description |
Technical Concierge for RISE with SAP Service Description |
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SAP Performance Assessment |
Service Description |
SAP Performance Assessment Service Description |
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Managed SAP Security Services |
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Managed SAP Security Services |
Service Description |
Managed SAP Security Service Description |
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SAP Security Implementation and Design |
Service Description |
SAP Security Implementation and Redesign Service Description |
| ControlPanel GRC |
Service Description |
ControlPanel GRC Service Description |
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Enterprise Application Server |
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Managed Application Infrastructure Services - Common Operations |
Service Description |
Application Infrastructure Management - Common Functions Service Description |
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Managed Operating System |
Service Description |
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Managed Virtual Applications and Desktop |
Service Description |
App Management - Virtual Applications_Desktops and Desktop as a Service |
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Database Management - Common Functions |
Service Description |
Database Management - Common Functions |
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Managed MySQL Database |
Service Description |
Database Management - Managed MySQL Database |
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Managed Microsoft SQL (MS SQL) Server Database |
Service Description |
Database Management - Managed Microsoft SQL (MS SQL) Server Database |
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Managed PostgreSQL Database |
Service Description |
Database Management - Managed PostgreSQL Database |
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Managed Oracle Database |
Service Description |
Database Management - Managed Oracle Database |
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Managed Non-relational Database |
Service Description |
App Management - Non-Relational Database |
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Managed Standard Application Server |
Service Description |
App Management - Standard Application Server |
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Managed Application Enterprise Server |
Service Description |
App Management - Enterprise Application Server |
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Managed Active Directory and Free IPA |
Service Description |
App Management - Active Directory and FreeIPA |
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Managed Web Server |
Service Description |
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Cloud Security Services |
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Endpoint Security |
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Managed Endpoint Detection and Response |
Service Description |
Managed Endpoint Detection and Response Service Description |
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Emerging Technologies |
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Security for AI |
Service Description |
Security for AI Service Description |
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Identity and Access Management |
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Consumer Identity and Access Management |
Service Description |
Consumer Identity and Access Management Service Description |
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Offensive Security |
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Vulnerability Management Remediation Ops |
Service Description |
Vulnerability Management Remediation Ops Service Description |
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Digital Forensics and Incident Response |
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Digital Forensics and Incident Response (DFIR) |
Service Description |
Digital Forensics Incident Response -DFIR- Service Description |
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Digital Forensics and Incident Response (DFIR) - OT Retainer Services |
Service Description |
Digital Forensic Incident Response -DFIR- OT Retainer Service Description |
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DFIR - Compromise Assessment |
Service Description |
Digital Forensics Incident Response Compromise Assessment Service Description |
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DFIR - Plan Gap Assessment |
Service Description |
Digital Forensics Incident Response Plan Gap Assessment Service Description |
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DFIR - Runbook Development |
Service Description |
Digital Forensics Incident Response Runbook Development Service Description |
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DFIR - Incident Response (IR) Plan Design |
Service Description |
Digital Forensics Incident Response - Incident Response -IR- Plan Design Service Description |
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DFIR - Breach Attack Simulation (BAS) |
Service Description |
Digital Forensics Incident Response - Breach Attack Simulation -BAS- Service Description |
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DFIR - Plan Testing (Table Top Exercise) |
Service Description |
Digital Forensics Incident Response Incident Response Plan Testing Table Top Exercise Service Descri |
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DFIR - Knowledge Transfer |
Service Description |
Digital Forensics Incident Response Knowledge Transfer Service Description |
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Managed Detection & Response |
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Managed Detection and Response (MDR) |
Service Description |
Managed Detection and Response Service Description |
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Managed Detection and Response as a Service (MDRaaS) |
Service Description |
Managed Detection and Response as a Service MDRaaS Service Description |
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Managed Extended Detection and Response (MXDR) |
Service Description |
Managed Extended Detection and Response (MXDR) Service Description |
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Managed Extended Detection and Response (MXDR) - Threat Intelligence Add-on |
Service Description |
Managed Extended Detection and Response (MXDR) - Threat Intelligence Add-on Service Description |
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Managed Detection and Response for Endpoint |
Service Description |
Managed Detection and Response for Endpoint Service Description |
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Standard Integrated Security |
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Standard Integrated Security |
Service Description |
Standard Integrated Security Service Description |
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Enhanced Security Services |
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Security Incident Response & Investigation |
Service Description |
Enhanced Security Services - NTT Led Security Incident Response Service Description |
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Web Filtering & Web Gateway |
Service Description |
Enhanced Security Services - Web Filtering and Web Security Gateway Service Description |
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Vulnerability Management |
Service Description |
Enhanced Security Services Vulnerability Management as a Service VMaaS |
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Web Application Scanning |
Service Description |
Enhanced Security Services - Web Application Scanning Service Description |
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Firewall Compliance |
Service Description |
Enhanced Security Services - Firewall Compliance Service Description |
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Multi-factor Authentication |
Service Description |
Enhanced Security Services - Multi-Factor Authentication Service Description |
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File Integrity Monitoring |
Service Description |
Enhanced Security Services - File Integrity Monitoring Service Description |
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Data Loss Prevention |
Service Description |
Enhanced Security Services - Data Loss Prevention Service Description |
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Continuous Server Compliance Monitoring |
Service Description |
Enhanced Security Services - Continuous Server Compliance Monitoring Service Description |
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Dedicated Security Information Event Management |
Service Description |
Enhanced Security Services Dedicated Security Information Event Management Service and Reporting Se |
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Network and collaboration services |
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Managed Campus |
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Managed Campus Networks (MCN) |
Service Description |
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Managed Campus Networks (MCN) |
Specific Terms |
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Managed Internet Connectivity (MIC) |
Specific Terms |
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Managed ITSM Integration Service Description |
Service Description |
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Managed Client Named Accounts TSD |
Technical Service Description |
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Managed NTT Named Accounts TSD |
Technical Service Description |
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Managed Transition Service Description |
Service Description |
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Managed Assisted Transition Service Description |
Service Description |
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MCN_Client Connectivity Requirements |
Client Connectivity Requirements |
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MCN_Site & Service Availability Technology Service Description |
Technical Service Description |
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MCN_Managed SDWAN TSD |
Technical Service Description |
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MCN_Co Management TSD |
Technical Service Description |
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MCN_Managed Internet Connectivity Service Delivery TSD |
Technical Service Description |
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MCN_Managed Internet Connectivity Service Fulfilment TSD |
Technical Service Description |
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MCN_Managed Fortinet |
Technical Service Description |
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MCN_Managed Palo Alto Prisma Secure Access Service Edge (SASE) |
Technical Service Description |
MCNManaged Palo Alto Prisma Secure Access Service Edge (SASE)_TSD |
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MCN_Managed Cisco Digital Network Architecture Center (DNAC) |
Technical Service Description |
MCNManaged Cisco Digital Network Architecture Center (DNAC)_TSD |
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MCN_Managed Aruba |
Technical Service Description |
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MCN_Managed Cisco Identity Services Engine (ISE) |
Technical Service Description |
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MCN_Managed Cisco Application Centric Infrastructure (ACI) |
Technical Service Description |
MCNManaged Cisco Application Centric Infrastructure (ACI)_TSD |
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MCN_Managed Cisco Thousand Eyes |
Technical Service Description |
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MCN_Managed Cisco Meraki |
Technical Service Description |
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MCN_Managed Cisco Secure Access |
Technical Service Description |
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MCN_Managed Cisco Private 5G Core |
Technical Service Description |
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MCN_Common Network Management |
Technical Service Description |
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MCN_Managed Advanced Security |
Technical Service Description |
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MCN_Managed Configuration Backup |
Technical Service Description |
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MCN_Managed Zscaler |
Technical Service Description |
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MCN_Managed Security Appliance |
Technical Service Description |
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MCN_Managed Router |
Technical Service Description |
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MCN_Managed Ethernet Switch |
Technical Service Description |
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MCN_Managed Wireless Access Point |
Technical Service Description |
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MCN_Managed Wireless LAN Controller |
Technical Service Description |
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MCN_Managed Juniper Mist |
Technical Service Description |
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MCN_Managed Standard Non-Standard Device Management |
Technical Service Description |
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MCN_Managed Simple Non-Standard Device Management |
Technical Service Description |
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MCN_Managed Application Delivery Controller |
Technical Service Description |
MCN_Managed Application Delivery Controller_TSD |
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MCN_Managed DNS DHCP and IP Address Management (DDI) |
Technical Service Description |
MCNManaged DNS DHCP and IP Address Management (DDI)_TSD |
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MCN_Managed WAN Carrier Circuit Coordination |
Technical Service Description |
MCN_Managed WAN Carrier Circuit Coordination_TSD |
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MCN_Inventory Discovery |
Technical Service Description |
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MCN_Managed Log Management |
Technical Service Description |
GL MNS Managed Log Management TSD |
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MCN_Managed Nokia Private 5G RAN |
Technical Service Description |
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MCN_Managed Service Experience Insights |
Technical Service Description |
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MCN_Managed SPEKTRA Edge Appliance |
Technical Service Description |
MCN_Managed SPEKTRA Edge Appliance_TSD |
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MCN_Managed WAN Optimisation Controller (WOC) |
Technical Service Description |
MCN_Managed WAN Optimisation Controllers_TSD |
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MCN_Managed Out-of-Band (OOB) |
Technical Service Description |
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MCN_Managed Console Switch |
Technical Service Description |
MCN_Managed Console Switch_TSD |
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MCN_Managed Netflow |
Technical Service Description |
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MCN_Quip GenAI Assistant |
Technical Service Description |
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Digital Collaboration Services |
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Cloud Voice Services |
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Cloud Voice for Agentic AI Services |
Service Description |
Cloud Voice for Agentic AI Services - Service Description |
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Universal Calling Plans |
Service Description |
Universal Calling Plans - Service Description |
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Cloud Voice for CX |
Service Description |
Cloud Voice for CX - Service Description |
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Cloud Fax |
Service Description |
Cloud Fax - Service Description |
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ASC Compliance Recording |
Service Description |
ASC Compliance Recording for Microsoft Teams - Service Description |
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Luware Attendant Console |
Service Description |
Luware Attendant Console - Service Description |
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NTT Extend for Microsoft Teams |
Service Description |
NTT Extend for Microsoft Teams - Service Description |
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Universal Access |
Service Description |
Universal Access - Service Description |
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Advanced Services VTSOW |
VTOW |
Voice Transition Scope of Work sub 1000 |
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Cloud Voice |
Specific Terms |
NTT DATA_Cloud Voice Services_Specific Terms |
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Cloud Voice Associated Products (Hardware) |
Specific Terms |
NTT DATA_Cloud Voice Associated Products_Specific Terms |
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ASC Compliance Recording |
Specific Terms |
NTT DATA ASC Compliance Recording_Specific Terms |
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Luware Attendant Console |
Specific Terms |
NTT Data_Luware Attendant Console_Specific Terms |
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Advanced Delivery Services |
Specific Terms |
NTT DATA_Advanced Delivery Services_Specific_Terms |
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ECDN Services |
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Kollective |
Service Description |
Kollective Service Description |
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Kollective |
Specific Terms |
NTT DATA _Kollective ECDN Services_Specific Terms |
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CX Advisory |
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Contact Centre Development |
Service Description |
Download pdf |
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CX Automation Acceleration |
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CX Benchmark Comparison |
Service Description |
Download pdf |
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CX Maturity Model |
Service Description |
Download pdf |
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CX Omni-channel Optimization |
Service Description |
Download pdf |
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Managed CX |
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Managed CX |
Service Description |
NTT DATA-GTS-Managed Customer Experience-MCX-Service Description |
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Managed CX |
Specific Terms |
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| Managed Employee Experience (MEX) |
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| Managed Employee Experience - Premium (MEX-P) |
Service Description |
NTT DATAGTSMEXPremium MEXPService Description |
| Managed Employee Experience - Premium (MEX-P) |
Specific Terms
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NTT DATAGTSMEXPremium MEXPSpecific Terms |
| Managed Employee Experience - Essentials (MEX-E) |
Service Description |
NTT DATA-GTS-MEX-Essentials (MEX-E)-Service Description |
| Managed Employee Experience - Essentials (MEX-E) |
Specific Terms
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NTT DATA-GTS-MEX-Essentials (MEX-E)-Specific Terms |
| Managed Meeting Room Environment (MMRE) |
Service Description
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NTT DATAGTSManaged Meeting Room Environment MMREService Description |
| Managed Meeting Room Environment (MMRE) |
Specific Terms
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NTT DATAGTSManaged Meeting Room Environment MMRESpecific Terms |
| Managed SBC | Service Description |
NTT DATA GTSManaged SBCService Description |
| Managed SBC | Specific Terms |
NTT DATA GTSManaged SBCSpecific Terms |
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SBCaaS |
Specific Terms |
NTT DATA_GTSManaged SBCaaSSpecific Terms |
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SBCaaS |
Service Description |
NTT DATA_GTSManaged SBCaaSService Description |
| Agentic AI |
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AI Factory |
Service Description |
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AI Factory |
Service Description |
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AI Factory |
Service Terms |
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AI Factory |
Service Terms |
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AI Factory |
Service Description |
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AI Factory |
Service Description |
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AI Factory |
Service Terms |
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