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Overview

AI-powered customer experience solutions

Customer expectations are rising fast, and contact centers need to keep pace. Through a new Strategic Collaboration Agreement with AWS, NTT DATA is bringing advanced, AI-driven capabilities to contact centers worldwide with Amazon Connect.

Approach

Managed customer experience (CX) for Amazon Connect

In today’s competitive market, customer expectations are evolving faster than ever, and contact centers must evolve, too. Through our newly announced Strategic Collaboration Agreement with Amazon Web Services, NTT DATA is delivering next-generation, AI-driven contact center capabilities with Amazon Connect as a secure, composable and scalable CX platform.

Managed CX

Our Managed Customer Experience (MCX) for Connect service is a modular, industry-aware platform that combines our decades of CX expertise and managed services capabilities with Amazon Connect’s proven cloud-native architecture. From voice and digital channels to intelligent routing, analytics, predictive service and seamless integration with your business systems, MCX amplifies agility, performance and personalization.

AI-powered CX, elevated with Amazon Connect

NTT DATA and AWS can deliver AI-centric contact center solutions globally, helping you modernize CX operations and accelerate time to value. With this collaboration, you can expect faster deployment, richer insights and improved metrics — such as lower average handle time, stronger first-call resolution and greater customer satisfaction.

Strategic partnership

As your strategic partner in CX, NTT DATA can offer advisory, implementation, delivery and service management solutions globally. Powered by AI and built on Amazon Connect, the future of CX is here.

Insights

Related insights and resources

NTT DATA Signs Strategic Collaboration Agreement with AWS
Read more
Standard Bank optimizes operational efficiency with Amazon Connect
Managed Customer Experience
Impact

Our impact

35+ years

CX and contact center solutions and services

Recognition

CX partner recognition

2,100+

Global CX clients

Worldwide reach

Global capability and presence
Case studies
See the connection – NTT DATA and Capitec

Capitec’s contact center takes to the cloud with Amazon Connect

NTT DATA migrated two critical call centers — supporting over 600 agents — in just five days, with extensive platform integrations, agent training, and improved monitoring and visibility.
Capitec case study
Services

Our services

Advisory Services

Transform CX by adopting experience-centric strategies that drive outcomes, boost customer loyalty and unlock long-term value.

Implementation Services

Our comprehensive project-based implementation services, cover assessment, planning, testing, integrations, onboarding and transitions.

Managed Services

Bridge skills, knowledge and capability gaps to improve CX management and exceed customer expectations in a highly competitive landscape.

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Book a consultation with one of our experts

Ready to take the next step? Discover how NTT DATA’s Managed CX Services can accelerate your CX journey. Book your consultation today!

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