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Overview

An AI-led approach to business processes

Change the way you work and set your business up for long-term success with an AI-powered approach to service delivery.

Through agentic business process as a service (BPaaS) and modular, software-delivered operations, we help you redefine how services are executed to improve business outcomes.

You’ll benefit from our industry depth, global delivery scale, and a services-as-software (SaS) approach. With AI agents handling specialized tasks and coordinating workflows quickly and accurately, you can unlock efficiencies at scale.

Transform your business processes with agentic AI

We partner with you to integrate and deploy AI agents that elevate customer engagement, optimize revenue and modernize your enterprise. Our solutions are cost-effective and efficient, placing the user experience and the responsible use of AI front and center.

Autonomous business innovation

How agentic AI is redefining enterprise automation
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Services

Our services

We provide end-to-end services using our GenAI solutions and expertise to transform, automate and digitize your business processes.

Business Support Processes

Our BPS, BPaaS and cutting-edge technologies guide your organization through digital transition, helping you adapt and excel in a changing environment.

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Customer Services and Interaction Management

Our tailored customer service and interaction management solutions optimize operations and enhance efficiency to elevate your business.

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Industry-Specific Processes

Our industry-specific services combine extensive domain knowledge with technology-driven solutions to foster digital innovation and transform your business challenges into success stories.

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Impact

Why NTT DATA

45K+

global team members

30K

people in our contact centers

600K

established contact center seats

30+

years in third-party administration (TPA)

35+

years’ expertise in contact centers

50+

years’ experience in healthcare
Client stories

Business Process Services case studies  

Explore how companies in various industries achieved their goals by partnering with NTT DATA.

Streamlined revenue-cycle workflows 

ALN wanted to improve operational efficiency and mitigate rising costs. They partnered with us to automate workflows, reducing manual work and improving the accuracy and efficiency of their claims processes.

A stronger community and a stable provider network

The Community Health Plan of Washington worked with us to overhaul their processes so they can pay claims faster and more accurately, drastically reducing their Meidcaid admin rates.

Recognition

Industry recognition

NTT DATA has been recognized for its innovative use of technologies and solutions that help organizations drive innovation.

Everest Group

Everest Group | 2025

NTT DATA placed 4th in the Everest Group BPS Top 50™, BPS revenues and year-on-year growth

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"NTT DATA’s global BPS business is anchored in innovation and client-first philosophy. With deep domain expertise and global delivery, we provide creative, technology-led solutions that generate winning outcomes for our clients. This is how we gain clients for life."

Rohit Puri
Group Senior Vice President, Business Process Outsourcing, NTT DATA

Related insights and resources

Business Process Services
Agentic AI: Welcome to a new era in business process services
Read the blog
Interview on modernizing BPS, using agentic AI to automate and orchestrate workflows
CX and Design
2023 Global Customer Experience Report
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