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Overview

Reinventing work for the next decade

Why the future of work demands convergence

Interviews with 330 global enterprises revealed a decisive shift to convergence, modular technology, AI-driven work, frontline parity and outcome-based experience.

A study conducted by Everest Group and presented by NTT DATA — found that by 2030, 81% of enterprises expect to unify workplace, network and field services under a single outcome-based contract.

As agentic AI accelerates, leaders must align architecture, intelligence and talent.

Discover what best-in-class organizations do differently to advance workplace, network, cloud, edge and AI, and learn how each industry takes a different route to “the North Star”.

Get the perspective

Advantages

Your path to workplace transformation

To help leaders navigate and transform their workplace strategy, we’ve created a four-priority blueprint that consolidates technology, infrastructure and people experience. This approach enables organizations to accelerate AI-enabled work, modernize operations and achieve a more connected, human-centered workplace built to scale, adapt and innovate.

Cognitive

An AI-first workplace with copilots and automation embedded directly into daily workflows

Composable

Modular plug-and-play workplaces that scale and adapt through APIs

Connected

Always-on, resilient and edge-ready networks that consolidate IT, OT and IoT into one environment

Curated

Context-aware, persona-driven experiences that create parity between frontline and office work

Key insights

1.24x

Best-in-class enterprises report 1,24x higher satisfaction with progress on their top workplace priorities than other organizations.

56%

of enterprises plan to operate a unified network that serves both IT and OT systems by 2030.

84%

of enterprises believe more than 30% of their workforce will require reskilling for AI and automation.

57%

of enterprises expect productivity uplift above 35% from AI technologies by 2030.

The path forward is clear: enterprises must adopt an AI‑first approach supported by a modular, plug‑and‑play architecture that delivers measurable outcomes, enriches user experience, and improves productivity. In an always‑connected world, organizations also need an edge‑ready network to ensure a seamless end‑to‑end user experience. And ultimately, services must be context‑aware and persona‑driven to deliver true experience‑level service to every user."

Sujay Bhattacharya
Sr Managing Director and Global Head of Digital Workplace Service, NTT DATA
Insights

Transforming the digital workplace by committing to Total Workplace Experience

Recognized by leading analyst firms, NTT DATA is redefining the digital workplace through a Total Workplace Experience that seamlessly integrates technology, intelligence, and human-centred design.

Powered by agentic AI, our Workplace Agentic AI Suite™ automates up to 65% of work — reducing complexities, introducing efficiencies and augmenting potential at scale.

Our workplace consulting strengths, combined with deep digital workplace transformation expertise and integrated end to end delivery across IoT, data center, and network, uniquely position us to enable true, enterprise wide workplace transformation.

With a comprehensive full stack portfolio, industry focused solutions, deep ecosystem partnerships, and 16+ global innovation and design centers, we enable workforces across industry personas and co create differentiated, scalable solutions that deliver sustained competitive advantage for our clients.

Through outcome based service models, we empower enterprises to accelerate transformation with clarity, confidence, and measurable business impact.

Unlock the future of work with NTT DATA — Built for impact. Ready for what’s next.

Resources

Related insights and resources

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