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Overview

Recognized for leadership in banking modernization, AI‑driven transformation and global delivery excellence

NTT DATA has been named a Leader and Star Performer in Everest Group’s Banking IT Services PEAK Matrix 2025. The assessment highlights NTT DATA’s strong capabilities in core modernization, cloud and infrastructure transformation and the deployment of domain-specific AI across onboarding, know your customer (KYC), payments and lending. Everest Group also recognizes NTT DATA’s strengths in global delivery and accelerators that help banks achieve faster, safer and more scalable transformation.

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Highlights

FAQ

The study was conducted through a structured, multistep evaluation process.
How was the study conducted?
The study followed a structured, multistep evaluation process designed to assess the banking IT services landscape comprehensively.
What was the scope of the banking IT services market defined in the study?

The scope covered key banking functions, including:

  • Retail banking
  • Commercial banking
  • Lending
  • Cards and payments
  • Treasury functions
Which data sources were used in the evaluation?

The study incorporated multiple proprietary and primary data sources, including:

  • Annual requests for information (RFIs)
  • Provider briefings
  • Buyer interviews
  • Everest Group’s contract-level databases
Did the study involve direct engagement with service providers?

Yes. The team conducted interactive discussions with service providers to understand their:

  • Vision
  • Delivery maturity
  • Innovation initiatives
  • Banking-specific transformation capabilities
What internal intelligence did Everest Group use?

The evaluation leveraged Everest Group’s internal market intelligence, such as:

  • Ongoing provider tracking
  • Deal analysis
  • Industry-specific research assets
How were providers assessed?

Each provider underwent a detailed assessment of market impact and capability, based on verified evidence from:

  • Providers
  • Buyers
  • Everest Group’s internal data sources
What criteria were used to evaluate providers?

The evaluation considered several key criteria:

  • Strategy and vision
  • Innovation and investments
  • Brand presence and market adoption
  • Delivery footprint and partnerships
  • Breadth and depth of services
  • Technology accelerators and domain-specific IP

Key findings

  • Our comprehensive modernization strategy combines core transformation, cloud migration and AI‑powered delivery to strengthen resilience and regulatory alignment in banking operations.
  • We scale AI and agentic automation, embedding analytics, onboarding intelligence, KYC automation and risk/fraud detection into critical banking value‑chain processes.
  • Our global delivery footprint enables consistent execution, nearshore regulatory support and accelerates time to value for complex banking transformation programs.
  • Our deep platform partnerships with Temenos, Murex, Thought Machine and major hyperscalers enhance flexibility, compliance and integration across systems.
  • Our strong innovation pipeline leverages proprietary accelerators (such as Platea, Demetra, SmartAgent ) to shorten transformation timelines and reduce operational risk.
Impact

Key findings

14 Leaders

NTT DATA is positioned as one of only 14 Leaders among the 41 banking IT services providers evaluated in the 2025 PEAK Matrix assessment.

10 providers

Recognized as a Star Performer, a distinction granted to the 10 providers showing the strongest year‑over‑year  improvement in market impact and capability.

Higher leadership ranking

Demonstrated measurable advancement by moving from Major Contender to Leader in the latest assessment cycle, reflecting a stronger portfolio across payments, lending and core modernization.

Expanded delivery

Expanded delivery maturity through regional engineering centers and nearshore hubs, enabling faster execution and enhanced regulatory localization support for global and regional banks.

NTT DATA continues to expand its impact in banking IT services by delivering large-scale modernization programs, core platform transformation, and cloud-first engineering at global scale. Enterprises value its strong execution across regions, supported by accelerators such as Platea, Demetra, and Unikix that reduce time to value and enhance delivery quality. Its depth across platforms, including Temenos, Murex, and Thought Machine, as well as AI-driven frameworks such as SmartAgent, underpins its position as a Leader in Everest Group’s Banking IT Services PEAK Matrix® Assessment 2025."

Pranati Dave
Vice President, Everest Group
Insights

Additional insights for (business leaders)

  1. Human-centered banking
    Modernizing customer and employee experiences by integrating AI, automation and intuitive digital workflows — improving service speed, accuracy and trust across all channels.

  2. Responsible AI at scale
    Applying governance, model risk controls and data integrity frameworks to support the compliant deployment of AI and agentic systems in highly regulated banking environments.

  3. Intelligent operational agility
    Improving efficiency across lending, payments, onboarding and KYC through AI-driven orchestration, automated decisioning and cloud enabled delivery models.

  4. Future-ready banking
    Building scalable, secure and modular platforms — powered by cloud, data and domain-specific AI — to help banks respond swiftly to evolving customer expectations and regulatory demands.

Additional insights for AI practitioners

  1. Intelligent integration
    Seamlessly connect AI, data and automation frameworks with core banking systems. Providers evaluated by Everest Group demonstrate integration models combining application programming interfaces (APIs), microservices and domain specific accelerators to reduce modernization friction.

  2. Scalable banking ecosystems
    Leading providers employ multicloud patterns, containerized delivery and industry-specific platforms (such as Temenos, Murex, and Thought Machine) for flexibility and operational continuity.

  3. Secure-by-design AI deployment
    Rigorous governance, data-lineage controls and model risk management operationalize AI safely within regulated banking environments. Everest Group emphases cybersecurity, fraud resilience and compliant AI adoption across sensitive processes.

  4. Continuous optimization and LLMOps
    Enhance AI models through continuous feedback loops, performance monitoring and automation. Leaders incorporate domain-specific accelerators and LLMOps practices that streamline retraining, evaluate drift and deploy reliably in production banking systems.

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About Everest Group
Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com

Disclaimer
Licensed extracts taken from Everest Group's PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.

 

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