Easy to deploy, easy to use, empowered to grow
Cloud Connected CX, powered by Genesys, is a native, all-in-one cloud customer experience solution, making customer relationships simple whether it comes from traditional voice or cloud based communication.The solution connects customers from your webpage or direct contact via phone, email, chat and social through one tool for better customer and employee engagement. Empower your rapidly growing businesses, when phone calls and voicemail are no longer good enough and you need additional communication tools to deliver an unparalleled level of customer experience.
Why Cloud Connected CX?
Get up and running in no time, without hardware or private network to manage, and all the complexity is managed by us and Genesys.
- end-to-end fully managed solution
- all from one source (technology, network infrastructure, training, service and support)
- greater IT agility and scalability as we take over your day-to-day operations
- improve customer satisfaction, loyality and reduce churn
- we help you visualize your digital future, translating your business needs and desired outcomes into IT strategies and architecture plans
- focus on your core business, we’ll take care of the rest
- enhanced customer engagement and experience through omni-channel communication
- easy integration with communication channels, CRM and case management system
- we integrate with new communication channels or productivity tools