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Software-defined Infrastructure Services
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Insights & Resources
Insights & ResourcesExplore how technology shapes business, industry, and society.
Overview
Accelerate your journey to a software-defined network
Designed for hybrid networks, our globally recognized support services leverage business intelligence and centralized platform capabilities to align services with your business demands. This enables you to realize the full potential of new investments while maximizing the value of existing assets, ensuring consistent service levels from the core to the edge of your network, regardless of technology. A well-thought-out network support services strategy should evolve as your infrastructure becomes increasingly software defined. Our Uptime and Proactive Support Services are now enhanced with the integration of Software-defined Infrastructure (SDI) Lifecycle Services.
Services
Our Support Services for enterprise networks
Software lifecycle support
Realize full lifecycle value, gain the visibility and control to mitigate risk and gain cost efficiency by ensuring effective governance, utilization and compliance.
Uptime
Mitigate risk of downtime while controlling cost across multiple vendors and technologies.
Proactive Support Services
Realize a 55.5% increase in business availability when you use our proactive support services.
Software Lifecycle Management Assessment
Develop a blueprint for optimized license management.
Technical Services
Expertise and resources to help you design, deploy and resource the optimum operational support model.
Key outcomes
Key outcomes
Enhanced visibility and control
A Digital Wallet provides real-time business intelligence, supporting cost-efficient centralized lifecycle management of enterprise agreements and multiple license types.
Business outcome support
Flexible service plans, together with a commitment to continual improvement ensures a focus on delivering strategic outcomes.
Risk mitigation
Data-driven insights provide business intelligence to proactively identify and remediate incidents and ensure identification of potential vulnerabilities.
Flexible services plans
Choose the coverage model that suits your individual business needs.
Cost efficiency
Usage services identify where software has been deployed and used, enabling efficient budget control and mitigates risk of financial penalties.
Reduced operational complexity
Consistent service level agreement (SLA) achievement across multivendor, software-defined and legacy networks supported by a centralized service platform, tools, processes and people.
Partners
Partners
Why NTT
Innovation
TSIA STAR award for Transformation of Support Services
Innovation
TSIA STAR award for Transformation of Support Services
30 years
Experience supporting over 9.8 million configuration items
30 years
Experience supporting over 9.8 million configuration items
75%
Events automated with real-time business intelligence
75%
Events automated with real-time business intelligence
Global
Service delivery in 58 countries, 14 languages supported
Global
Service delivery in 58 countries, 14 languages supported
Insights
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