Manipal Hospitals accelerates patient care with cloud solutions

Manipal Hospitals wanted a near-real-time analytics solution to improve reporting, decision-making and operational efficiency. To overcome limitations in the existing technology stack, they were looking for a scalable, serverless data warehouse that could deliver. NTT DATA implemented Google BigQuery with automated data pipelines and building interactive dashboards in Looker to streamline access to insights across the organization.

Streamlining healthcare workflows with cloud solutions

Manipal Hospitals partnered with NTT DATA to overcome limitations in its existing analytics ecosystem, enabling near-real-time analytics and improving data accessibility to support enterprise-wide decision-making.

Because their existing system restricted real-time visibility, it was difficult to derive timely, accurate insights across the hospital network, which spanned multiple locations and systems. As a result, data remained fragmented, reporting was largely manual and decision-making was delayed.  With rapid growth of the organization, there was a clear need for a modern data architecture that would enable faster, more reliable analytics.

The organization’s technology vision was to adopt a centralized, serverless cloud-native data platform that could easily scale with the group. NTT DATA built a solution using Google BigQuery and Looker, enabling automated data pipelines, centralized reporting and secure, role-based access to insights — laying the foundation for a more agile, data-driven healthcare organization.

Transforming hospital operations

NTT DATA collaborated with Manipal Hospitals to improve its analytics capabilities by building a unified, cloud-native data platform. Leveraging Google BigQuery and Looker, the solution was delivered in phases to centralize data, automate reporting and enable real-time, actionable insights across  the organization.

We worked closely with stakeholders across the group to understand their business priorities, data challenges and reporting requirements, and align solution with their operational and strategic goals. Our engagement focused on creating a scalable and secure analytics foundation that could support enterprise-wide decision-making.

The solution includes:

• A centralized data platform that consolidates historical and real-time data from customer relationship management (CRM) systems into a single, scalable source of truth, eliminating silos and improving data consistency.
• Automated data pipelines that streamline data ingestion and processing, making accurate, up-to-date information available for analysis without manual intervention.
• Interactive dashboards and reporting that give real-time visibility of key performance metrics, supporting faster and more informed business decisions.
• Predictive insights and forecasting capabilities to help teams anticipate trends and optimize planning for sales and revenue.
• Secure, role-based access to ensure controlled and compliant data access for internal teams and external partners, enabling secure collaboration.

This comprehensive approach enabled Manipal Hospitals to improve operational visibility, reduce manual effort and make faster, data-driven decisions. By combining cloud scalability, automation and intuitive analytics, NTT DATA helped establish a strong foundation for continuous innovation and growth.

Faster care. Smarter workflows. Scalable healthcare operations 

Manipal Hospitals realized significant value by transforming its fragmented data environment into a unified, real-time analytics platform with NTT DATA. The solution directly addressed the need for timely, accurate insights and scalable data access across its expanding hospital network.

• Immediate access to critical performance metrics: With over 15 interactive dashboards, stakeholders can quickly access up-to-date information across departments, enabling faster, better-informed decision-making.
• Operational efficiency through automation: Automated data pipelines and reporting eliminated manual processes, reducing turnaround time for insights and allowing teams to focus on higher-value tasks.
• Secure access for hundreds of users: With over 200 users onboarded through role-based access controls, the organization ensured secure, compliant and relevant data visibility for both internal teams and external partners.
• Improved collaboration and data accessibility: A centralized data platform broke down silos, enabling seamless access to consistent, up-to-date information and fostering better cross-functional collaboration.
• More effective sales and marketing: Enhanced visibility of lead quality and campaign performance enables more effective optimization strategies, while predictive analytics support accurate sales and revenue forecasting.

By partnering with NTT DATA, Manipal Hospitals established a scalable, cloud-native analytics foundation that has improved their current operations while positioning the organization for continuous innovation and expansion.